$ads={1}
As a Customer Service Team Lead, you will play a pivotal role in ensuring our customers receive exceptional service and support for our Danish, German, Swiss and The Vintage Bar orders. You will lead a team of international customer success agents, drive performance, and contribute to enhancing customer satisfaction.
What you'll do
- Live and breathe our Customer Success Vision and Mission
- Manage and lead a team of customer success agents across multiple locations.
- Set performance goals and targets, providing coaching and guidance to team members.
- Monitor and analyze team performance metrics, implementing strategies for improvement.
- Handle escalated customer issues and ensure timely resolution.
- Collaborate with cross-functional teams to enhance customer experiences and resolve complex problems.
- Develop and maintain customer service procedures and policies.
- Assist in recruiting, onboarding, and training new team members.
- Foster a positive and collaborative team environment.
What we're looking for
- Proven experience (3+ years) in customer service, with a minimum of 2 years in a supervisory/team lead role.
- Strong leadership skills, with the ability to motivate and guide a diverse team.
- Excellent communication and interpersonal skills.
- Proficiency in English, as well as either German &/or Danish.
- Problem-solving mindset with a focus on delivering solutions.
- Familiarity with Dixa is a plus.
- Strong organizational and time-management abilities.
- Flexibility to adapt to changing priorities and business needs.
What to expect from us
- Vibrant, fun and easy-going atmosphere with occasional social events
- A truly multicultural work environment
- A lovely and vibrant office in Warsaw with snacks and beverages
- A flat hierarchy built on trust and collaboration
- Flexibility to manage your own time in order to maximise your performance
- Company discounts on Miinto/Showroom
- Opportunity to travel between Warsaw and Copenhagen
Why Miinto?
We are the fastest growing online fashion platform in Europe, connecting shoppers, boutiques and brands across 14 different markets. Founded in 2009, we are home to more than 600 employees from more than 15 nationalities across offices in Copenhagen, Warsaw, Milan, Oslo and Amsterdam.
By joining Miinto, you will become part of a diverse team of ambitious and dedicated experts to inspire and support you on our mission to empower the world's best dressed people.
We work hard at Miinto, but we also take time to celebrate our successes, have fun and build relationships via frequent social activities. We respect each other and try to learn as much as possible from our diversity.
We are committed to hiring top talent regardless of race, religion, national origin, sexual orientation, gender identity, and age. As a result, we encourage all qualified candidates to apply for the position.
Please send your CV in English.
$ads={2}
