Customer Service Representative - Account Monitoring (m/f/d) [Turkey]

 

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

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What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model

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Job Description

Position Purpose:

• Ensure escalated disputed debt or audit resolution by phone & email & exceptional visits
• Identify root causes and find containment actions from analysis
• Calculate financial impacts and present negotiation strategies
• Compile corrections and monitor debits/credits in line with company policies
• Ensure invoice corrections in ERP system and notify correction results to customers
• Develop suggestions of pro-active training needs of existing customer base
• Monitor monthly KPI´s and reduce Risk priority numbers through direct or indirect actions

Major Key Accountabilities:

• Manage escalated customer disputes, perceive information and support customers through email & phone
• Manage escalated audit disputes, perceive information and support customers through email & phone
• Ensure close support to customer to identify solutions (supply reports/ information from ERP / CRM systems)
• Work closely with all interfaces between customers, Credit Management and Asset Control

Qualifications :

• Business degree or related

Experience

• Minimum of 3 years working experience in a customer environment, Call Center
• Previous Customer Service experience
• Negotiation skills
• Worked with financial measures and KPIs
• Web based system affinity

Skills and Knowledge :

• Strong Service orientation
• Strong analytic skills
• Very good customer orientated communication skills
• Must be extremely flexible and able to work under pressure
• Diplomatic and sensitive when serving customers of a different mentality and culture
• Can act under time pressure
• Good understanding of Customer Experience, Customer Solutions and keen to create customer loyalty

Languages

Essential

Turkish, English

Preferred Education

Bachelors

Preferred Level of Work Experience

3 - 5 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

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