Operations Supervisor (French)
Jobberman (Third Party Recruitment)
Admin & Office
Abuja Full Time
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Tourism & Travel NGN 150,000 - 250,000New
Today
Job Summary
We seek to hire an astute Operations Supervisor (French)
- Minimum Qualification:HND
- Experience Level:Mid level
- Experience Length:2 years
Job Description/Requirements
Responsibilities:
Provide client service excellence to the applicant.- Receive applicants and answer their enquiries.
- Offer Added Value Services (AVS) services to clients.
- Ensure that the entire visa application process is completed within the mandated Turn Around Time.
- Tracking Agent’s performance and intervening as needed to protect and enhance delivery against key service and delivery metrics.
- Recommend or implement measures to motivate agents and to improve the quality of their work, or efficiency.
- Conduct performance appraisals, on timelines proposed by the company, and give recommendations.
- Ensure continuous improvement in operational excellence.
- Flag to VAC Management applications that may give rise to concern.
- Provide supervision to Operations Agents – prioritizing work, providing guidance, acting as an ‘expert’ in operations areas, and providing a first point of escalation for applicant complaints and service problems.
- Primarily responsible for ensuring staff management activities are referred to the VAC Manager/ Operations Manager as appropriate (including objective setting and review, and the motivation of staff through effective leadership and appropriate reward).
- Act as point of contact for clients and applicants.
- Complete performance reporting as needed to support tracking of VAC performance against a dashboard of metrics in conjunction with the VAC Manager.
Requirements:
- Minimum academic qualification of BSc/BA/HND
- NYSC Certificate
- French and English Proficiency
- 2 – 3 years of customer service supervisory experience
- Excellent command of French and English
- Management experience as a team leader, senior agent, or any related experience
- Excellent communication and interpersonal skills.
- Demonstrable skills in independent problem-solving.
- Self-motivated, patient, and professional.
- Strong sense of responsibility and ability to work well under pressure.
Renumeration: NGN 230,000 monthly (Net)
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