Job title:
IT Support Specialist - Mid Level experience
Reports to:
Director of Information Technology
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Job purpose
The IT Service Desk Specialist is responsible for providing customer service, technical assistance, and training to computer users. Other duties include maintaining workstations, supporting computer networks, and related documentation .
Duties and responsibilities
Responding to IT service requests and incidents- Asking questions to properly diagnose incidents and understand requests
- Clearly communicate with managers and co-workers to ensure the proper use of technology and any troubleshooting that may be needed
- Developing and maintaining IT documentation
- Developing, maintaining, and supporting workstation infrastructure, hardware, and software components.
- Following established department standards and procedures
- Understand and educate staff on fundamental aspects of security awareness
- Test systems, processes, and procedures to ensure they work as expected
Qualifications
Qualifications include:
Education: BS degree in STEM field preferred; IT certificates - such as CompTIA A+-
Experience:
- 2-3+ years’ experience in IT Support
- Some MSP experience required.
- Proven track record of customer service
- MUST have at least A+ certification (or equivalent) to be considered
- Proven critical thinking skills
- Willingness to sign confidentiality agreement and protect trade secrets
- Technical Skills: Should be knowledgeable in Windows OS, Microsoft Office apps, basic PC and network troubleshooting, familiarity with Active Directory
- Attributes: This position requires excellent communication skills, working well under pressure, willingness to learn and collaborate, attention to detail, and good time management
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