Providing in-depth support with enthusiasm when the customer experts are not able to solve an incident and escalates tickets to level III support. The role is characterized by competencies in Smart Mobility and coaching. You need have can-do attitude, problem solving approach, be a role model of the CRH code and a true brand ambassador.
Responsibilities.
- Finding solutions from previous cases using the CIC Knowledge Center and other available resources.
- Representing our client's products and services
- Being the first point of contact for customer experts and our clients
- Supporting the development of the CRH by introducing your ideas
- Using your communication and coaching skills to help the customer experts and customers with wide variety of issues
- Assuring the customers have a positive experience fitting Porsche quality standards
- Proactively looking for solutions and taking ownership of self-development
- Staying up to date with the knowledge
- Being a point of contact for Smart Mobility matters
- Being a role model of CRH code
Requirements.
- Excellent communications skills, both verbal and written
- Willingness to understand complex automotive products/services
- Motivated and empathetic personality, but also assertive and self-confident
- Well-structured and self-dependent working style
- Ability to apply coaching techniques
